Ferguson Fire Protection LLC
Last Updated: March 3, 2026 | Version 2.1
fergusonfireprotection.com
Ferguson Fire Protection LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with our customer portal powered by Guspora™.
1. INFORMATION WE COLLECT
1.1 Information You Provide
- Contact information: name, email address, phone number, mailing address
-Business information: company name, title, tax ID (for tax-exempt customers)
-Service location details: building address, access instructions, equipment locationsPayment information: credit card, debit card, ACH, or check details (card data processed by Stripe; we never store card numbers)
- Communications: emails, SMS messages, portal messages, phone calls
- Digital signatures and agreement acceptances
1.2 Information We Collect Automatically
- Device and browser information when accessing our website or portal
- IP addresses, timestamps, and user agent data (recorded during agreement acceptance)
- GPS location data during on-site inspections (technician devices only)
- Portal usage data: pages visited, features used, time spent
1.3 Information Collected During Services
- Photographs and video recordings of equipment and building areas during inspections
- Audio recordings during AI-assisted inspections (voice narration for report generation)
- Equipment data: make, model, serial numbers, installation dates, condition
- Inspection findings, deficiency reports, and compliance status
- Smart glasses and body camera recordings when used for hands-free documentation
2. HOW WE USE YOUR INFORMATION
- We use collected information for the following purposes:
- Performing fire protection inspections, maintenance, and repair services
- Generating inspection reports, compliance documentation, and deficiency notifications
- Processing payments and managing invoices
- Communicating about appointments, results, and account status
- Submitting required reports to Authorities Having Jurisdiction (AHJs)
- AI-powered transcription and automated report generation
- Improving our services, training, and quality assurance
- Legal defense, dispute resolution, and evidence preservation
- Compliance with legal and regulatory requirements
3. THREE-PARTY DATA SHARING
- Our compliance platform operates on a three-party trust model connecting Service Providers, Building Owners/Customers, and Authorities Having Jurisdiction (AHJs). This means:
- AHJs may view inspection reports, deficiency status, and compliance history for properties in their jurisdiction
- Building owners/customers can view their own inspection reports, equipment status, and deficiency records
- Service providers can only access deficiency data when approved by both the customer AND the AHJThis three-party model ensures transparency and accountability while protecting your data from unauthorized access.
4. INFORMATION SHARING & DISCLOSURE
We may share your information with:
- Authorities Having Jurisdiction (AHJs): Inspection reports and deficiency notifications as required by NFPA codes and state fire codes. This is a legal obligation we cannot waive.
- Payment processors: Stripe processes all payment card data. We never store card numbers.
- Cloud service providers: Amazon Web Services (AWS) hosts our platform with AES-256 encryption at rest and TLS 1.2+ in transit.
- AI service providers: OpenAI (Whisper transcription) and Anthropic (Claude report generation) may process inspection audio and text for automated documentation.
- Communication providers: Twilio handles voice calls and SMS messages on our behalf.
- Legal compliance: We may disclose information when required by law, subpoena, court order, or government request.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. DATA SECURITY
- We implement industry-standard security measures to protect your information:
- AES-256 encryption at rest for all stored data
- TLS 1.2+ encryption for all data in transit
- Multi-tenant data isolation ensuring your data is completely separated from other customers
- Role-based access controls limiting data access to authorized personnel
- AWS infrastructure (the same cloud used by Netflix, NASA, and the Department of Defense)
- Audit trails logging all data access with timestamps, user identity, and IP addresses
- Bcrypt password hashing for all user accounts
6. DATA RETENTION
- We retain your information according to the following schedule:
- Inspection reports and compliance records: 7 years (aligned with NFPA record-keeping requirements and legal defensibility)
- Financial records (invoices, payments): 7 years (IRS requirements)
- Customer contact information: Duration of business relationship plus 3 years
- Audio/video inspection recordings: 3 years from date of recording
- Portal access logs: 2 years
- Deleted accounts: Data purged within 90 days of account deletion, except where legal retention requirements apply
7. YOUR RIGHTS
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirementsOpt-out:
- Opt out of promotional communications at any time
- Portability: Request your data in a standard machine-readable format
To exercise these rights, contact us at cody@fergusonfireprotection.com or (812) 987-6958. We will respond within 30 days.
8. CHILDREN’S PRIVACY
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
9. COOKIES & TRACKING
Our website and portal may use cookies and similar technologies for session management, security, and analytics. We do not use cookies for advertising or third-party tracking. You can control cookie settings through your browser preferences.
10. THIRD-PARTY LINKS
Our website or portal may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Material changes will be communicated via email or portal notification at least 30 days prior to taking effect. The “Last Updated” date at the top of this policy indicates when it was most recently revised.
12. CONTACT US
For questions about this Privacy Policy or our data practices:
Ferguson Fire Protection LLC
250 American Drive
Bardstown, KY 40004
Phone: (812) 987-6958
Email: cody@fergusonfireprotection.com
Website: fergusonfireprotection.com
Service-Disabled Veteran-Owned Small Business
(SDVOSB)KY Licenses: RC00039 (Range Hood) | CC00092 (Chemical Systems)
