Ferguson Fire Protection LLC
Last Updated: February 19, 2026 | Version 3.0
fergusonfireprotection.com
This Master Service Agreement (“Agreement”) governs the provision of fire and life-safety inspection, service, maintenance, repair, testing, and related compliance documentation services by Ferguson Fire Protection, LLC (“Contractor”) for the customer (“Customer”).Ferguson Fire Protection LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with our customer portal powered by Guspora™.
1. PARTIES
Contractor: Ferguson Fire Protection, LLC, 250 American Drive, Bardstown, KY 40004.Customer: The entity identified on the executed authorization referencing this Agreement.
2. SCOPE OF SERVICES
Services may include, but are not limited to:
- Portable fire extinguishers (NFPA 10)
- Commercial kitchen hood/fire suppression systems (NFPA 17A / NFPA 96 / UL 300)
- Emergency and exit lighting (NFPA 101)
- Detection and shutdown/interlock testingIndustrial and special hazard systems
- Marine systems (NFPA 302)
- Kitchen exhaust cleaning verification (NFPA 96)
- Clean agent systems (NFPA 2001)
- Paint booth suppression systems (NFPA 33)
- Documentation, tagging, compliance reporting, and AHJ submissions
- Consulting, deficiency reporting, and insurance coordination
Specific services, frequencies, and pricing are detailed in the attached Exhibit A for each Customer.
3. TERM
Initial term is two (2) years from the Effective Date unless otherwise stated in Exhibit A. After the initial term, this Agreement automatically renews on a month-to-month basis unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the current term.
4. PRICING & PAYMENT TERMS
Payment is due within fifteen (15) days of invoice date unless otherwise specified in a service agreement. A late payment charge of 1.5% per month (18% annually) will be applied to overdue balances beginning on day twenty-one (21). Customer agrees to pay all costs of collection, including reasonable attorney fees, for any amounts not paid when due.
Repair or installation services require a deposit of fifty percent (50%) prior to scheduling. The remaining balance is due upon completion of work.
All services are subject to Kentucky sales tax (currently 6%) unless Customer provides a valid tax exemption certificate.
For contract customers, payment terms specified in the service agreement supersede these default terms.
5. PAYMENT PROCESSING & CONVENIENCE FEES
Payment by credit card, debit card, or ACH may be subject to a non-refundable payment processing convenience fee as disclosed on the invoice. The current convenience fee is 3% for credit/debit card payments and 1% for ACH payments, or as otherwise disclosed at the time of payment. Cash and check payments are not subject to this fee.
Contractor reserves the right to adjust convenience fee rates with thirty (30) days written notice. Convenience fees are permitted under Kentucky law (KRS 365.560) and are disclosed prior to payment processing.
6. CANCELLATION & NO-SHOW POLICY
If Customer cancels a scheduled appointment with less than twenty-four (24) hours notice, is a no-show, or refuses authorized work upon arrival, Customer may be charged a cancellation/refusal fee equal to the standard trip charge for that location. Repeated cancellations or no-shows may result in termination of any service agreement at Contractor’s discretion.
7. INSPECTIONS ARE NOT QUOTES
Inspections are billable professional services and are not provided as a free quote or estimate. Inspections require licensed technicians, specialized tools, NFPA-compliant documentation, and legal liability. Any request to “just take a look” will be treated as a service call and billed accordingly. Virtual consultations are available at no charge upon request.
8. DEFICIENCY REPORTING & AHJ NOTIFICATION
Contractor will provide written documentation of any deficiencies discovered during inspections. Red-tagged systems requiring immediate attention will be reported to the Authority Having Jurisdiction (AHJ) within twenty-four (24) hours as required by law. All other inspection reports will be submitted within ten (10) days, or as otherwise instructed by the local AHJ.
Customer acknowledges that failure to correct deficiencies may result in non-compliance with local fire codes, insurance policy violations, and potential civil or criminal liability. Contractor is legally required to report life-safety deficiencies and cannot waive this obligation.
9. COMPLIANCE ENGINE & DOCUMENTATION FEES
Customer grants Contractor permission to capture photographs, video recordings, and audio recordings during the performance of services. These recordings may be used for inspection documentation, compliance reporting, quality assurance, training, dispute resolution, and legal defense. All recordings are stored securely and treated as confidential business records.
Customer acknowledges that Contractor may use AI-powered recording devices (such as smart glasses or body cameras) during inspections to facilitate hands-free documentation. These devices record continuously during the inspection and recordings are processed for automated report generation.
10. PHOTO, VIDEO & AUDIO CONSENT
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirementsOpt-out:
- Opt out of promotional communications at any time
- Portability: Request your data in a standard machine-readable format
To exercise these rights, contact us at cody@fergusonfireprotection.com or (812) 987-6958. We will respond within 30 days.
11. REPORTING TO AUTHORITY HAVING JURISDICTION
Customer acknowledges and agrees that Contractor is required by NFPA codes, state fire codes, and professional ethics to report non-compliant, impaired, or dangerous fire protection systems to the Authority Having Jurisdiction (AHJ). This includes but is not limited to red-tagged systems, expired equipment, tampered devices, and fraudulently serviced equipment.
Contractor shall not be held liable for any consequences arising from legally required reporting of deficiencies to the AHJ. - Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
12. BUILDING ACCESS (CONTRACT CUSTOMERS)
For contract customers requiring service outside normal business hours or when authorized personnel are unavailable, Customer agrees to provide one of the following access methods:
Lockbox with key and access code
- Key provided directly to Contractor with alarm codes(if applicable)
- Alternative access arrangement as mutually agreed in writing
- This access is provided solely for the purpose of performing scheduled inspections and authorized emergency service.
- Contractor agrees to maintain security of all access credentials and notify Customer immediately if credentials are compromised. Customer may revoke access at any time with written notice.
13. LIMITATION OF LIABILITY
Contractor’s total liability under this Agreement shall not exceed the total amount paid by Customer for the specific services giving rise to the claim during the twelve (12) months preceding the event. In no event shall Contractor be liable for indirect, incidental, consequential, or punitive damages.
Contractor is not liable for system failures, fire damage, or losses arising from: (a) Customer’s failure to correct reported deficiencies; (b) equipment tampering or unauthorized modifications; (c) failure to maintain required cleaning or maintenance schedules; (d) acts of third parties; or (e) causes beyond Contractor’s reasonable control.
14. CONFIDENTIALITY
Both parties agree to keep confidential all pricing information, business strategies, customer lists, trade secrets, and proprietary processes disclosed during the course of this relationship. Customer shall not share Contractor’s pricing, proposals, or inspection reports with competing service providers for the purpose of obtaining competitive bids.
15. PRICE ADJUSTMENTS
Contractor reserves the right to adjust standard pricing annually with thirty (30) days written notice. Pricing for recurring service agreements will remain fixed for the initial contract term unless material costs (parts, chemicals, or manufacturer pricing) increase by more than ten percent (10%), in which case Contractor may adjust affected line items with written notification.
Upon renewal, Contractor may adjust pricing to reflect current market rates. Customer will be notified of any pricing changes prior to the renewal date.
16. REFERRAL PROGRAM
Contractor may offer a referral program from time to time. Referral credits are applied at Contractor’s discretion, are non-transferable, have no cash value, and expire twelve (12) months from the date of issuance. Referral credits may not be combined with other discounts or promotional offers unless expressly approved in writing by Contractor. Contractor reserves the right to modify or discontinue the referral program at any time.
17. FORCE MAJEURE
Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including but not limited to severe weather, natural disasters, pandemics, epidemics, supply chain disruptions, government actions, civil unrest, utility failures, or acts of God. The affected party shall provide prompt written notice and make reasonable efforts to resume performance as soon as practicable.
18. ELECTRONIC COMMUNICATIONS
Customer consents to receiving communications from Contractor via email, SMS text message, and automated notifications through the Guspora™ platform. Communications may include appointment reminders, inspection results, invoice notifications, compliance alerts, and promotional offers. Customer may opt out of promotional communications at any time by contacting Contractor or adjusting preferences in the customer portal.
19. DISPUTE RESOLUTION
Any dispute arising under or relating to this Agreement shall first be submitted to good-faith mediation between the parties. If the dispute remains unresolved after thirty (30) days of mediation, either party may pursue binding arbitration in Nelson County, Kentucky under the American Arbitration Association’s Commercial Arbitration Rules. Each party shall bear its own costs of mediation and arbitration. Nothing in this section shall prevent either party from seeking emergency injunctive relief in a court of competent jurisdiction.
20. GOVERNING LAW & JURISDICTION
This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky. Any legal action or proceeding arising under this Agreement shall be brought exclusively in the courts located in Nelson County, Kentucky, and both parties consent to the jurisdiction of such courts.
21. ELECTRONIC SIGNATURES
Both parties acknowledge and agree that electronic signatures, digital acceptance through the Guspora™ customer portal, and typed signatures submitted via electronic forms shall have the same legal effect as handwritten signatures. Acceptance timestamps, IP addresses, and user agent information are recorded for verification purposes in accordance with the federal E-SIGN Act and Kentucky Uniform Electronic Transactions Act (KRS 369.101–369.120).
22. ENTIRE AGREEMENT
This Agreement, together with Exhibit A and any service-specific addenda, constitutes the entire agreement between the parties and supersedes all prior oral or written agreements, understandings, or representations. Modifications must be in writing and signed by both parties. If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect.
ACCEPTANCE & SIGNATURES
By signing below, Customer acknowledges that they have read, understood, and agree to all terms of this Master Service Agreement.
- I have read, understood, and agree to the terms of this Master Service Agreement.
- I consent to receiving communications via email and SMS as described in Section 18.
- I acknowledge the Convenience Fee Policy described in Section 5.
- I acknowledge the Cancellation Policy described in Section 6.
CONTRACTOR:
Ferguson Fire Protection, LLC
Cody Ferguson, Owner
Signature: _______________________________
Date: _______________________________
CUSTOMER:
Printed Name & Title: _______________________________
Company Name: _______________________________
Signature: _______________________________
Date: _______________________________
Digital Signature: _______________________________
IP Address: _______________________________
Timestamp: _______________________________
